General Policy

1. Call me Coda and Caroline Knox (the "Trainer") will endeavor to create a safe environment for the training and/or boarding of the dog(s) identified above (the "Dog"), and will offer sound, safe, and responsible handling and post-boarding training instructions to the owner(s)/handler(s) (the "Client"). The client agrees that all animals may exhibit unpredictable behaviours and that the Trainer will not be held liable for the actions of the Dog that are outside the control of the Trainer. Client agrees that the recommendation by the Trainer of any product or service is not a guarantee of performance or the Client's satisfaction with that product or service. The client understands and agrees that not all dogs are able to achieve the same degree of training, and that the ability to train a dog to an acceptable level of performance may be dictated by factors beyond the control of Trainer. Such factors may include, but are not limited to, age, previous conditioning, breeding, physical and psychological health, individual temperament, length of training schedule, and the level of Client involvement. Trainer shall not be held responsible for unsatisfactory dog training performance due to limitations beyond the control of Trainer.

2. Client acknowledges and understands that there are risks involved in pet training, boarding, and care. The Client releases, indemnifies, and agrees to hold the Trainer harmless from any and all damages, claims, losses, liabilities, costs, expenses, causes of actions or suits related to the services provided by the Trainer. The Trainer agrees to indemnify and hold Client harmless from any and all claims of injury, expense, costs, loss, or damages caused by the gross negligence or willful misconduct of the Trainer while the Dog is in the sole custody, care, and control of the Trainer. Client acknowledges that the Trainer has no control over the Dog when the Dog is not in the exclusive custody, care, and control of the Trainer. Client agrees to indemnify and hold the Trainer harmless from and against any and all claims of injury, expense, costs, loss, or damages caused by the actions of the Dog when the Dog is not in the sole custody, care, and control of the Trainer. Client agrees to indemnify and hold the Trainer harmless from and against any claims of any injury, expense, costs, loss, or damages caused by the Dog biting, scratching, clawing, or otherwise attacking any other person or animal. Client shall be solely responsible for the health and physical condition of the Dog and specifically acknowledges such a responsibility and releases Trainer from any claim relating to the same.

3. The Client understands and agrees to the tools and techniques that are used by the Trainer to train and modify the behaviour of the Dog that include, but are not limited to, prong collars, ecollars, slip leads, martingale collars, and muzzles.

Payment Policy

Full payment is required in advance to reserve your dog's training program. Payment can be made via cash, cheque (payable to Caroline Knox), or Interac Etransfer (sent to caroline.ghaznavi@gmail.com).

For overnight boarding, Day Train and Board & Train programs, payment is due 1 week before your stay begins.

For day boarding, payment is due upon booking.

For Board &Train programs, a non-refundable $500 deposit is due upon booking to reserve your program length.

For overnight boarding, Day Train and Board & Train programs, you may cancel and refund your booking up until 1 week before your stay begins.

The $500 deposit for Day Train and Board & Train programs is non-refundable.

If payment is not received 1 week before your stay begins, your space will be opened to waitlisted clients.

For day boarding, bookings are non-refundable. You may move your booking to another date. Availability dependent. Limit of 2 re-scedulings.

Media Release

I hereby assign and grant to Call Me Coda and Caroline Knox the right and permission to use, reproduce, distribute, and publish any photograph(s), audio, and video recording(s) of me and/or my dog(s) at any time during and after the training and/or boarding of my dog(s), and I hereby release Call Me Coda and Caroline Knox from any and all liability resulting from such use. I waive any right to any compensation for any of the reproduction, sale, broadcast, and distribution of any photograph(s), audio, and video recording(s) of me and/or my dog(s) at any time during and after the training program.